Privacy Policy

Last updated

13/10/2026

Definitions

• Company: Refers to BirthInk
• Service: Refers to this website and the support services offered
• Personal Data: Any information that identifies you, such as your name, email, or phone number
• Usage Data: Information collected automatically about how you use this website
• Cookies: Small files stored on your device to improve your browsing experience
• Country: Malaysia

Information We Collect

When you use our website, contact us, or book our services, we may collect:

• Your name
• Email address
• Phone number
• IC or passport number
• Signature and payment receipts
• Due date, pregnancy and birth details
• Partner's name and phone number
• The IP address recorded when you sign
• Any personal information you voluntarily provide
• Basic website usage data (such as pages visited and time spent)

We collect only what is necessary to provide you with support and services.

How We Use Your Information

We use the information you provide to:

• Provide and maintain our services
• Respond to your enquiries and manage bookings
• Improve our website and client experience
• Send updates, resources, or promotional offers about BirthInk services you may be interested in

We may share your information with trusted third-party collaborators or service providers who help us deliver our services, or as required by law. This may include:

• Partners or service providers assisting with promotions or events relevant to our services
• Legal or regulatory authorities if required to comply with applicable laws

We use all personal information responsibly and only for purposes that support our services and the BirthInk community.

Cookies & Tracking

BirthInk uses cookies to:

• Ensure the website functions correctly
• Understand how visitors use the website
• Improve usability and performance

You may disable cookies in your browser settings, but some features may not function properly.

Social Media & Public Content

BirthInk may share photos, testimonials, or other content from clients on our public social media channels or website only with prior consent. By engaging with BirthInk's services, communications, or social media, you acknowledge and agree that content shared publicly may be used for educational, promotional, or testimonial purposes and may remain visible on third-party platforms. While we strive to use all media respectfully and in line with the purpose for which consent was given, BirthInk cannot guarantee removal of content once it is posted on third-party platforms.

You may contact us with concerns about any shared content, and we will review requests on a case-by-case basis.

Third-Party Services

We may use trusted third-party tools (such as booking platforms, payment processors, or website analytics) to help operate our services. These providers only receive the information necessary to perform their role and are required to keep your data secure.

Data Retention

BirthInk keeps personal data only for as long as needed to provide your services, maintain appropriate records and meet legal requirements.

Your Rights

You can ask to access, correct or delete your personal data by emailing [email protected].

Security

We take reasonable steps to protect your personal information. However, no method of internet transmission is completely secure, so we cannot guarantee absolute protection.

Children's Privacy

BirthInk may collect personal information about children (including babies) as part of providing our support and services to families. Any information or media collected is used only for the purposes of education, guidance, illustration, or testimonials, and always handled respectfully and securely.

Photographs or media of babies and children are shared only with the informed consent of the child's parent or legal guardian. No personal identifying information about a child is published without parental permission.

We are committed to protecting the privacy and dignity of every child and ensuring that all information is used responsibly and ethically.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

Contact Us

For privacy questions or requests to access, correct or delete your data, email [email protected].